Conflict resolution or talk culture?

Most people tend to think of conflict as an extreme situation with 2 sides who can not get along with each other at all. We talk about "conflict zones" and "conflict resolution". In fact, has it struck you how many of the terms we use in the workplace are derived from military terminology? This month let's look at a problem which did not start off as a conflict. Roberto is part of a 5-person IT support team in a retail company. When his mother died in Italy, Roberto asked for